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Terms & Conditions

1.    All prices are shown in Australian dollars & include all taxes, where applicable.
2.    A $10 delivery fee will be added to your order. Some giftware lines may incur an additional charge depending on the size, weight and destination of the product.
3.    The standard price is representative of the product pictured. The premium price (if selected) indicates an increase in size and/or flower or gourmet food or container value.
4.    All Buttercups Florist designs illustrated are a guide to the style of flowers, gourmet foods and gifts that will be delivered. Flowers, gourmet foods, containers and accessories may vary according to regional and seasonal availability, or when they do not meet our quality standards. Some items may not be suitable to be sent to tropical areas. In some cases, substitutions of equivalent value and quality may be necessary to fulfil your requirements.

We have some specific terms and conditions for particular products sold on please make yourself familiar with these before ordering.
1.    If the product contains alcohol
2.    If the product is a gourmet hamper for delivery within Australia.
3.    If the product is from the Season's Best range.

Our Guarantee
Buttercups Florist guarantees the freshness, flower quality and value of every Buttercups Florist relay order. Each Buttercups Florist arrangement delivered by its members is created by a professional florist.

Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times, but only funeral deliveries can be specific with regard to time.

Complaints must be made within 48 hours of delivery to Buttercups Florist.

Special delivery conditions apply to hospitals, hotels, ships, airports, funeral parlours, crematoria and cemeteries.

Should you have any further queries please call the Buttercups Florist on (02) 4333 4499 during business hours or email us at

Cancellations or alterations to orders must be made within 24 hours of ordering.

For Products with Alcohol
Alcohol delivery is subject to State liquor laws. You must be 18 years or older to order or receive alcoholic beverages. Other licensing or delivery restrictions may apply in some States.

For Hampers for Delivery within Australia
In the event of any goods being unavailable, we will substitute other goods of equivalent or greater value. Where two prices are listed, the flower and gourmet hampers pictured represent the base or starting value. Choose the higher value and your order will be increased in size/value compared to the image pictured.
1.    Hamper prices shown are fixed to 30th September, 2011.
2.    Christmas hampers are available at participating stores during the month of December only. All other hampers are available for delivery all year round.
3.    Cancellations or alterations to orders must be made within 24 hours of ordering.
4.    Complaints must be made within 48 hours of delivery to the Buttercups Florist, or a claim cannot be processed.

Season's Best Range
Our Season's Best range has been created to offer you the best possible value. The Buttercups Florist who creates and delivers your Season's Best order will make it using the best flowers available locally on the day. We advise requests for specific flowers cannot be met.